Returns

Returns and Refunds

Returns

I want you to be 100% happy with your new jewelry.

Please contact me within 30 days of the purchase date so I can help you out.

I will refund you the purchase price of the item(s) once I receive them and I confirm that they are in their original and undamaged condition.

My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

Personalized and/or customized jewelry is exempt from being returned unless the product arrives defective.

There are certain situations in which I will not be able to issue a refund:

* Any item not in its original condition, is damaged or missing parts for reasons not due to my error.

* Any item that is returned more than 30 days after delivery.

* Please insure your package when you return it. If it gets lost in the mail and I do not receive it back, I cannot issue you a refund.

Please do not send back an item without contacting me first.

Refunds 

Once your return is received, I will send you an email to notify you that I have received your returned item. I will inspect the item to ensure that it is in it’s original condition.

If the item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days but it may take up to 10 business days for your credit card company to process the return. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me.

Sale items

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.

Exchanges

I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at admin@rachelflamdesign.com. 

Shipping back returns

To return your product, you should mail your product to: 

Po Box 306

Franklin Square, NY 11010

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Please use a trackable shipping service or purchasing shipping insurance. I can’t guarantee that I will receive your returned item.