Returns

Returns and Refunds

Easy Returns

We want you to be 100% happy with your new jewelry.

Please contact us within 30 days of the delivery date so we can help you out.

Once you email us, we will email you your return label. 

Please send the jewelry back to us in the original gift box you got it in. If you still have the protective bubble wrap we used, we would appreciate if you could wrap the jewelry to protect it on its journey back to us.

We will refund you the purchase price of the item(s) once we receive them and confirm that they are in their original and undamaged condition.

Our policy lasts 30 days. If 30 days have gone by, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized jewelry is exempt from being returned unless the product arrives defective.

There are certain situations in which we will not be able to issue a refund:

*  Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.

Sending back your returns

Once you email us we’ll send you a pre-paid shipping label. 

Just send your item back in the original gift box it came in, use the bubble wrap to protect the jewelry (if you still have it) , and please seal the package well. 

Use the shipping label we provide and send it back to us ASAP. 

Refunds 

Once your return is received, we will send you an email to notify you that we have received your returned item.

If the item is in its original condition and approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days but it may take up to 10 business days for your credit card company to process the return. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We will exchange an item for another one of its within 30 days of delivery.

If you need to exchange an item, send us an email at admin@rachelflamdesign.com.