Answers to your frequently asked questions
Do you accept returns?
We want you to be 100% happy with your new jewelry.
Please contact us within 30 days of the delivery date so we can help you out.
Once you email us, we will email you your return label.
Please send the jewelry back to us in the original gift box you got it in. If you still have the protective bubble wrap we used, we would appreciate if you could wrap the jewelry to protect it on its journey back to us.
We will refund you the purchase price of the item(s) once we receive them and confirm that they are in their original and undamaged condition.
Our policy lasts 30 days. If 30 days have gone by, unfortunately we can’t offer you a refund or exchange.
To read more about our return policy click here.
Why should I buy my jewelry from you?
It’s very important to us that you get quality jewelry at a price you can afford.
We only use Swarovski crystals and pearls (which are the highest quality crystals in the world) and the best metals and components we can find.
We also insist on all items being handmade right here in the USA, because we don’t believe in 16 hour workdays with few bathroom breaks and food breaks.
People deserve to be treated with respect, and you deserve to own quality jewelry that was made with love, not sweat.
So, you can rest assured that you are getting the absolute best quality at a price that works for you, and with humane conditions.
What metals do you use?
Most of our metals are antiqued pewter/silver and antiqued brass/gold. This means the metal is oxidized to give it an antiqued Old-world patina.
We do offer other options for ear wires if you’re allergic, such as gold filled, sterling silver, surgical steel, and clip ons. We list all the options in every earring listing we have.
What is gold filled vs gold plated?
We only use GOLD FILLED ear wires (not gold plated) because there is a huge difference between the two. Here’s the difference:
Gold plated items have a very thin layer of gold that is applied by electroplating it. That layer can be scratched and rubbed off with your fingers easily.
That is not the quality of jewelry we stand for.
Gold filled on the other hand, has almost 100% more gold than gold plated.
Gold filled jewelry is required legally to contain 5% or 1/20 gold by weight.
Gold filled is made of two or three layers that are then bonded to the core metal. These layers will not chip off easily and cannot be removed by rubbing your fingers on it.
You never have to worry about gold filled jewelry tarnishing, and even if you’re allergic to the core metal you don’t have to worry about reacting to it as the thick layers of gold will protect you from a reaction.
Gold filled jewelry is one step down from solid gold when it comes to quality.
Wanna learn more? Click here for more details.
Gift wrapping and packaging
We send your jewelry to you in a beautiful gift box with our logo and wrapped with beautiful colored rafia. It will be completely ready for gift-giving!
How should I care for the jewelry I purchase from you?
Since most of the components we use undergo an antiquing process (oxidization), we always suggest taking off your jewelry before taking a bath or shower or going for a swim.
Here is what you SHOULD DO:
Be gentle with your handmade jewelry. Wear it in good health and smile a lot!
This is what you SHOULD NOT do:
* Do not swim in ocean water or chlorinated water (pool water) while wearing your handmade jewelry. This will damage the beautiful antiqued finish of the metal.
* Don’t shower with your jewelry on. While a little bit of water won’t harm the jewelry, lots of water might ruin the finish over time.
* Do not attempt to bend or reshape it.
What are your options for Ear Wires?
Inches to centimeter conversions
1.5″ = 3.8cm
2″ = 5.08cm
2.5″ = 6.35cm
3″ = 7.62cm
3.5″ = 8.9cm7″ = 17.8cm14″ = 35.5cm
16″ = 40.64cm
Can I customize a piece of jewelry?
How long have you been designing jewelry?
How can I get 25% off my order?
For an instant 25% off coupon, join the Romantic Dreamers Lounge! You’ll get a 25% off coupon right away.
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